These terms and conditions apply to all courses starting on or after 1st
April 2010. By completing and submitting a working gundog training
course booking form for a course that commences on or after 1st April 2010, you
agree to the following terms and conditions of booking.
CONDITIONS OF BOOKING ACCEPTANCE
You
must submit a course booking form online or by post, in order for your booking
to go ahead. The booking form must be completed in by the person who will be
handling the dog during the course (or their legal guardian if under 18 years
of age) and the handler (or their legal guardian) must indicate their
agreement to these terms and conditions. Payments received without a booking
form will result in a reserved place, until they have filled in a booking form
as well.
CONFIRMATION OF
ORDER /AVAILABILITY OF PLACES
We will contact you to confirm you’re booking once we have
received your full payment and course booking form. We aim to email all those
placing online bookings within two working days of receiving their payment. We try
to update our web page immediately a course is fully booked. If however,
the course is already full when we receive your booking, we will contact you
and refund any payment you have made in full.
METHODS OF PAYMENT
You may choose to pay in full on
online or by sending a cheque. If you have any difficulty paying online with
bank details or type of card, please give us a call.
COOLING
OFF PERIOD
You are entitled to a seven day
'cooling off' period following your booking to enable you to cancel if you
wish. During this time you may contact us to let us know that you do not wish
to continue with your booking, and we will refund your payment in full.
The following conditions apply:
i) The cooling off period ends at on
the eighth day following your booking. The eight day commences immediately
after the time and date of your original booking. If your course starts before
this time, the cooling-off ends at the planned start time of the first session
of the course
ii) Your booking is considered to
have commenced when you make your first payment, or submit a booking form,
whichever is the first.
iii) Cancellation during the cooling
off period should be made in writing to 'Working Gundogs, 352 Fosse Road
North, Leicester, LE3 5RS’ or by emailing workinggundogs@msn.com
CANCELLATION OR POSTPONEMENT BY US
Cancellation:
We reserve the right to cancel
any course at our discretion. Reasons for cancellation might include
(but are not limited to) courses where numbers are insufficient or a trainer is
indisposed. If we cancel a course your payment including the
booking fee will be refunded in full.
Postponement:
We reserve the right to postpone any
course at our discretion. Reasons for postponement might include
(but are not limited to) courses where numbers are insufficient or where a
trainer is indisposed. If we postpone a course we will
refund your payment in full or you may choose to keep your place on the
course at the re-assigned start date.
CANCELLATION BY YOU AFTER THE 'COOLING OFF' PERIOD
Cancellation by customers
that have paid in advance: Once you’re cooling off period has
ended, if you are unable to attend the course and let us know no later than 21
days before the start date of the course, we will refund your payment,
minus the non-refundable deposit of £60. We regret that we are unable to
offer refunds for cancellations made within 21 days of the start date of a
course.
CANCELLATION BY YOU AFTER THE COURSE HAS COMMENCED
No
refunds are available to any customer who cancels or withdraws from the course
once the course has started. Any complaints regarding the facilities, training
methods, teaching quality, conduct of trainers, conduct of students or their
dogs should be put in writing within 7 days of the event, such that it may be
investigated immediately. We will acknowledge your complaint with 48 hours of
written notice and we aim to give you a written response within 10 days. If
your complaint is found to be valid we will issue a partial refund of the
course fees.
VIDEO AND PHOTOGRAPHY
Photographs
taken by us: Working Gundogs instructors may occasionally take
photographs or video during your classes. We reserve the right to use these
photographs or video for publicity purposes. Photographs or video may be
published on our web site and sent to other publications for them to consider
printing, together with the names and details of awards achieved. If you do not wish your
image to be used for this purpose, please do not stand in the photo! If you are
happy for your image to be used, but do not wish your details to be printed,
please inform us by email or writing to Working Gundogs as soon as possible.
Details may be published or sent out as early as the first working day after
the picture is taken.
Photographs
taken by you: If you wish to take photographs of
your own, during the course, please ask permission from your instructor. Their
decision is final in this matter. If permission is granted, please respect the
wishes of any member of your group who does not wish to be photographed.
Copyright
and reproduction: Working Gundogs expressly forbids the right to
reproduce any part of our lessons in any form (e.g. on the internet, DVDs,
photographs etc). Anyone suspected of filming or photographing the lessons for
any purpose of publication, or investigation without the written permission of
the Working Gundogs, will be asked to leave the course.
Liability: Working Gundogs cannot be held liable for the actions of third
parties, and therefore excludes to the fullest extent possible by law, any
liability arising from a breach of this section headed “Video and photography”
by any party.
TRAINING ASSESSMENTS
Assessments are arranged in advance for each training course group.
Entry to the assessment is optional, and your instructor will advise you as to
whether you and your dog are ready.
DOGS
Bitches
on heat are not
permitted on the training courses without email agreement from the instructor.
Such permission will only be given if all the other dogs on the course are also
bitches. Please do not book a place on a course during a period of time
when you think your bitch may come into season.
Behavioral
problems: The
instructor has the right to exclude from his course any dog which in the
opinion of the instructor has behavioral problems which may interfere with the
classes to the detriment of other students and their dogs. This includes
but is not limited to, dogs which are aggressive, or bark excessively, and
dogs which run away (no recall).
Health:
All dogs attending the course
must be in good health and have up to date vaccinations. The trainer may
ask to see evidence of vaccination status before allowing access to his classes Please
do not bring a dog to the course which has been in contact with an infectious
disease within the previous 21 days.
STUDENTS
Disruptive
behavior: The instructor
has the right to exclude from his course any student who in the opinion of the
trainer, is behaving in such a way as to interfere with the proper running of
the course, or with the rights of the other students on the course to an
enjoyable and educational experience.
